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At NaturalMethods.com & NaturalBirthControl.com we will assist anyone
with a Pearly, Lady-Comp, or Baby-Comp, regardless of where it was originally purchased.
Simply select and purchase one of our extended service options to gain access
to your preferred service method. Our knowledgeable staff is here to help. As
part of our service support for Pearly, Lady-Comp and Baby-Comp, Natural Methods
Inc. includes a FREE limited 60-day Economy Service Package with every purchase
made from our site. For our customers who prefer ongoing support they can
upgrade, renew or extend their service coverage with a variety of service
subscription options located in our service store. These service options can now
also be immediately selected as part of the original product order.
Parts
Parts such as plug and probe are not covered by warranty. You can purchase
replacements parts by clicking the link below:
Wall plug
SensorUpgrade Lady-Comp To Baby-Comp
Lady-Comp can be upgraded to Baby-Comp at any time. If you wish to order an
upgrade simply complete your purchase below. Return shipment must be selected
and paid for in advance along with the upgrade. When you send your Lady-Comp to
us enclose a copy of the purchase receipt inside the box along with your device
and return the unit to us at the address indicated on the bottom of the receipt.
For Customs declare the item as a "Data Processing Device" and to avoid duties
also mark "Canadian Goods Returned".
Upgrade Lady-Comp to Baby-Comp
Email Assistance
Customers can email us with technical questions FREE OF CHARGE. This option is
included with your purchase. To submit a question please use one of the forms
found in our contact us section or by clicking the link below. IF YOUR DEVICE WAS
PURCHASED FROM ANOTHER DISTRIBUTOR NOT AFFILIATED WITH NATURALMETHODS, YOU WILL
REQUIRE A CUSTOMER ID NUMBER. Please visit our
SERVICE STORE for menu and pricing options.
You must purchase your subscription first and provide your customer ID number
when you contact us by e-mail. When you submit an inquiry, our system will create a ticket and log your service
request. All responses will be returned to the original address of the sender
unless otherwise specified.
Lady-Comp / Baby-Comp / Pearly Service Inquiry
Customer service for all other products & services
Telephone Service Assistance
Best days to reach one of our Advisors for assistance is Tuesday and Thursday.
Our hours of operation on those days is from 9:30 am to 9:00 pm EST. On other
days our telephone service operates as an automated voice message system. When
you access the system please follow the directions and leave a message. IF YOUR
MESSAGE OR PHONE CALL IS REQUESTING SERVICE ASSISTANCE FOR LADY-COMP, BABY-COMP,
OR PEARLY, THEN PLEASE PROVIDE YOUR CUSTOMER ID NUMBER IN YOUR MESSAGE. If you
reach an advisor directly and do not have a subscription code, you can purchase
one over the phone. Since our advisors are not always immediately available IT
IS RECOMMENDED THAT YOU PURCHASE YOUR SUBSCRIPTION BEFORE CALLING from our
service store. We will respond to messages left on a first come, first serve
basis.
TIP: When calling for an advisor, have your device available and ready so we can
offer more specific information.
| USA & Canada Toll Free: |
1 866 873 5239 |
| Australian: |
1300 88 35 31 |
| All other International: |
1 519 941 7008 |
O.T.H. - Online Technical Self Help Program
Our O.T.H. program can provide assistance 24 hours a day, 7 days a week. For
the first 60 days OTH is a free service to customers who purchase Lady-Comp or
Baby-Comp from this site; you can login with your customer ID number. All others
are required to purchase a New or Extended service subscription that includes OTH
to gain access. You can then gain access O.T.H by logging in using the email
address from your purchase along with your customer ID number.
Warranty
All new purchases from this website come with a 5-year warranty. If you purchased
your device prior to March 2004 your device will be covered by the manufacturer's
warranty of 2 years for Lady-Comp and 3 years for Baby-Comp. In some cases 5-year
warranties were offered earlier; refer to your original sales invoice for specific
details of your warranty. Warranties do not cover external attachments such as the
plug and probe which as considered to be consumable parts. IF YOU ARE EXPERIENCING
TECHNICAL DIFFICULTIES WITH YOUR DEVICE, DISCONTINUE USE IMMEDIATELY and contact
our service department by email or telephone at 1 866 USE LADY. The terms of the
warranty require you to NOTIFY US WITHIN 2 WEEKS OF DETECTING ANY FAULT. DO NOT
SEND IN YOUR DEVICE WITHOUT FIRST CONSULTING OUR SERVICE DEPARTMENT OR O.T.H.
A $15.00 surcharge applies to any device received for repair without a ticket
enclosed.
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